Care Giving at Home  First Call recognizes the fact that baby boomers continue to reach retirement age. As they reach senior state, they become either dependent for care because of medical problems or just plain dependent for all faces of daily living necessities. First Call understands the stress that is taken upon by the family primary caregiver on him/herself when caring for the dependent family member. First Call also understands the conflicting emotion of the care recipients feeling of guilt in being a dependent nuisance to the family. All these aspects lead First Call to incorporate Care Giving at Home by NON- Medical professional with it's already 17 years of experience in the provision of professional healthcare to acute hospitals/facilities and now to private homes.
Mission:
To help elderly and older adults continue to live in their homes (rather than moving to nursing homes or assisted living facilities), safely and with dignity. With this statement, we will provide support not only to our clients but to client's families, as they both face this exceptional challenge in their life. Commitment:
Because we understand the enormous trust and confidence you place in us to care for your loved ones, we are committed to providing you with the best, experienced, compassionate caregiver in the comfort of your home.  Services:
Except for skilled medical treatments, First Call shall provide whatever services you request to the best of our ability.
1. Activities of Daily Living ( Personal Care ): Walking, toileting, dressing, reading, assistance in bathing, scheduling of appointments, answering phones, medication reminders, Assisting With Eating, meal preparation, grocery shopping as needed.
2. Light Housekeeping: Making Beds, changing linens as needed, light laundry, washing light dishes, assists family in keeping home in orderly manner.
3. Companion: Your caregiver is also your friend who stays with you as long as you need the care. Having a companion and a friend will ease your feeling of anxiety, loneliness and separation.
4. Relief (Respite) Care for Families: Our staff will be there when you want to take a break from any daily care routines you do for your loved ones. Our goal is to be able to bridge the gap without a pause in continuity of care.
Getting Started:
 Step 1:
In-depth Assessment by one of our Case Managers. This step is intended for you to freely explore our services and your options. We will focus on your questions with no obligations. We will discuss specific details of your service needs, preferences, and idiosyncrasies. This is the finest opportunity to work with all the family members involved in the decision making for the care recipient. All of us will pull together in an effort to reach the determination for the PLAN OF care.
Step 2:
Identifying Your Home Partner in Care. Depending on the assessment above, we search for the right caregiver for you to meet and interview. This step is important in the initial formation of mutual trust between the caregiver and you. Again, we all work together in properly choosing your partner in care. First Call desires to make both sides happy. First Call recognizes that this decision whether it is short term or long term need, requires a harmonious atmosphere to foster a healthy, happy and safe environment for both you,our client and our employee.
Step 3:
Intake Form and Service Agreement Signing. This step sets forth clearly what you have selected from our variety of assistance program. This will insure that everyone is informed and have full understanding of the care to be provided.
After the caregiver has been placed in your home, First Call continues our unique system of continued personalized contacts through telephone check-in, and or home visits. Most important, we continually communicate with the caregiver who is providing care to you.
24- Hour Live Contact Service. First Call office is open M-F 9am to 5pm. Our on call staff can be reached 24/7. You are assured that a live person will take your call and your message is addressed on a timely manner. Cost: First Call recognizes that the cost for non-medical home care comes mostly from the care recipient or family financial pocket and is considered a major spending. First Call will be able to assist you in choosing the most cost effective plan and still meet all your personal needs without sacrificing quality. Our Caregivers are hired and paid directly by First Call. We take care of all compliance with state and federal employment regulations. They are insured and bonded. Screening: Each employee is screened for the following requirements: - Experience: 2 years minimum in the care of the geriatric clients.
- Background Check: through Infolink.
- Drug Testing
- Experience Verification
Positive Professional and Personal References.
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